If you are not a good English speaker, you may bring someone with you to translate for you, please do not ask your child to interpret for you as this is inappropriate. Alternatively ask at reception for translator services, please allow up to 2 weeks for this to be arranged if possible. If you would like this leaflet in a larger font size- please request at the reception or by phone and we can do this for you.

The practice operates a strict policy of patient confidentiality. We are registered under the Data Protection Act 1998 and are compliant with all current data guidance. Please also refer to the GDPR (General Data Protection Regulation) document under the ‘Our Documents ‘ tab for more information. You should therefore feel comfortable in disclosing any information that you think is important. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you, e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires consent.
• When we have a duty to others e.g. in child protection cases ononymised patients information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know. Reception and administation staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

• We will treat all our patients with courtesy and respect and patients have a right to confidentiality
• We will offer an appointment for a routine matter within two working days and up to 2 weeks in some cases.
• We will try to see you within 30 minutes of your appointment time and if there is a delay it is due to a medical necessity.
• Prescription requests made in writing will be ready within two working days. Please do not use GP appointment to request repeat prescription medication- this can be done at the reception.
• We have zero tolerance towards violent or abusive patients or anyone with threatening behaviour. These patients will be removed from our list.

In Return we Would Expect you to: 

• Treat the staff, doctors and premises with respect.
• Be on time for your appointment and give the practice adequate notice if you are unable to keep your appointment.
• Use the Out -of -Hours emergency service sensibly and for medical emergencies only.
• Please respond to letters we send to you and those sent to you by the CCG or NHSE
• Please inform us if you change your contact details, yhou can do this online
• Don’t forget you don’t always need to see your GP for advice on coughs and other minor health problems. You can visit your local pharmacy instead.
• Remember you don’t need a sick note if you are off work for less than seven days.You can self-certify. you can get these on the www.nhs.uk