The practice leadership team met on Monday 16.03.2020 to discuss the ongoing coronavirus situation. We have considered the current risk to our patients and have concluded:
- High Risk – Team members unable to support patients due to being placed in self isolation following exposure to an unconfirmed case of coronavirus.
- High Risk – Increased demand for appointments from those concerned they might have coronavirus.
- Moderate Risk – Patients who have a need other than suspected coronavirus struggling to contact the practice.
- Low Risk – Increased number of patients of have coronavirus symptoms requiring a primary care appointment.
- Low Risk – High numbers of “at risk” patients with coronavirus requiring a primary care appointment.
To Enable the best Possible Care we are Making the Following Changes Effective From Monday 16th March 2020:
1) All patients with coronavirus symptoms will be asked to use the 111 online tool (https://111.nhs.uk/covid-19) or to call 111.
2) A text message will be sent to all patients with a pre-booked appointment asking them to call us so that you can be telephoned screened prior to coming into the practice at least an hour before your appointment. Symptoms are fever, cough or shortness of breath, flu-like illness, body aches & looking and feeling generally unwell.
3) All patients that require a future appointment with the GP at the practice will undergo a telephone screening from the clinical team before a face to face appointment is confirmed, you will not be seen without being telephone screened.
4) We will not be booking any further face to face appointments until you are screened to protect both patients and staff for the time being.
5) Online booking of appointments will not be accepted until further notice.
Our objective is to deliver the care our patients need whilst minimising those patients who need to attend the practice face to face. This being the case, please do not attend the practice in person unless you already have appointment. We anticipate that although over time a high percentage of our patients may well become infected, many of them will be able to self-care from the safety of their own home. We will work to make our service as available as possible to those patients who are unable to self-care and will need additional support from the practice. As the number of infected patients increase we will work to segregate those who need care for coronavirus and those who require care for another reason.
We ask all of our patients to continue to observe advice around hand washing and self-isolation. This will help to protect the most vulnerable in our community.