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Arnos Grove Medical Centre
269 Bowes Road, New Southgate, London, N11 1BD

‘Help us to help you towards better health’ (Updated October 2015)
Tel: 0208 368 4455

Fax: 0208 368 4466

The Practice Charter

  • We will treat all our patients with courtesy and respect and patients have a right to confidentiality
  • We will offer an appointment for a routine matter within two working days and up to 2 weeks in some cases.
  • We will try to see you within 30 minutes of your appointment time and if there is a delay it is due to a medical necessity. 
  • Prescription requests made in writing will be ready within two working days. Please do not use GP appointment to request repeat prescription medication- this can be done at the reception. 
  • We have zero tolerance towards violent or abusive patients or anyone with threatening behaviour. These patients will be removed from our list.
In return we would expect you to: 
  • Treat the staff, doctors and premises with respect.
  • Be on time for your appointment and give the practice adequate notice if you are unable to keep your appointment. 
  • Use the Out -of -Hours emergency service sensibly and for medical emergencies only.
  • Please respond to letters we send to you and those sent to you by the PCT.
  • Please inform us if you change your contact details.
  • Don’t forget you don’t always need to see your GP for advice on coughs and other minor health problems. You can visit your local pharmacy instead.
  • If you do not pay for your prescription medication or have a child, you are entitled to receive free medication through the Minor Ailment Scheme.
  • Remember you don’t need a sick note if you are off work for less than seven days.You can self-certify. Contact your personnel officer at work for details or ask at reception.

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