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Arnos Grove Medical Centre
269 Bowes Road, New Southgate, London, N11 1BD

‘Help us to help you towards better health’ (Updated August 2019)
Tel: 0208 368 4455
E-Mail: enfccg.arnosgrove-reception@nhs.net

Out Of Hours

 

While we are closed, you can also see a local GP who will have access to your medical records on the system. 

 

GP extended access hubs


GP extended access service

Extra GP appointments in the evenings and at weekends are available to Enfield patients

Urgent and routine appointments with a local GP or nurse, either same day or in advance are available at any one of four GP extended access hubs, making it much easier to get the care you need when you want it at a location that is convenient for you.

Who can access the service?
Patients registered with an Enfield GP practice (or those resident in Enfield but who have yet to register with an Enfield GP practice) can book an appointment at the service. 

What are the opening times?
Hub opening hours are 6.30pm - 8pm weekdays and 8am - 8pm weekends and public holidays. 

How do I book an appointment?
You can book an appointment with a local GP or nurse at any one of the hubs by either:

  • contacting your own GP practice, or
  • calling NHS 111

You will be given a choice of location when you book.

Walk in services are available at Evergreen Primary Care Centre, Eagle House Surgery and Carlton House Surgery from 8am-8pm on weekends and public holidays.

What can I expect at a hub consultation with a GP or nurse?

One of the added benefits of the primary care access service is that the GP or nurse will have access to view a summary of your medical record during your visit to the primary care access hub. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record?
Authorised clinicians only, such as a GP, practice nurse or healthcare assistant, will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. The clinician will not be able to amend your medical records but will send a summary of the consultation and treatment provided to your registered GP.

Your medical information will be treated with the strictest of confidence.  All Enfield GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared?
If you don’t want your medical records to be viewed by any other healthcare professional other than your GP or other GPs at your GP practice, then you have the right to opt out of having your medical record shared with other healthcare providers. Ask for further details at your GP practice.

Your views and feedback about the GP extended access service
At the end of the consultation with the GP or nurse, you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements and shape the GP extended access service in future.

Please download the primary care access service evaluation report published in June 2018.

 

 

If you or someone else experiences loss of consciousness, severe chest pain, serious accidents, broken bones or loss of blood call 999 for an ambulance or visit your closest A&E for medical emergencies.

 

The closest Accident & Emergency Department is at North Middlesex Hospital, 18 Sterling Way, Edmonton, N18.

 

Please note there is NO Accident & Emergency Department at Chase Farm Hospital. 

 

For not life-threatening medical emergencies, you can attend the Urgent Care Centres at North Middlesex hospital and Chase Farm hospital open from 9am till 9pm. 

 

For mental health emergencies you can call:

Barnet Residents: 0208 702 3456

Enfield Residents: 0208 702 4567

 

You could also attend the Walk-in Centre at Finchley Memorial Hospital, Granville Road, N12 OJE. 

 

When the surgery is closed and if it is a medical emergency that cannot wait untill the next day you could contact the emergency services by ringing the surgery number. The recorded message will give details for non-emergencies: call 1-1-1. 

 

For deaf people and those hard of hearing a text phone service is available from www.textrelay.org.

 

NHS 111 service

 

Call 111 when it's less urgent than 999

 

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

 

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

 

When to use it

 

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

 

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

 

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

 

How does it work?

 

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

 

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

 

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

 

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.



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