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Arnos Grove Medical Centre
269 Bowes Road, New Southgate, London, N11 1BD

‘Help us to help you towards better health’ (Updated October 2015)
Tel: 0208 368 4455

Fax: 0208 368 4466

Out Of Hours

 

If you or someone else experiences loss of consciousness, severe chest pain, serious accidents, broken bones or loss of blood call 999 for an ambulance or visit your closest A&E for medical emergencies.

 

The closest Accident & Emergency Department is at North Middlesex Hospital, 18 Sterling Way, Edmonton, N18.

 

Please note there is NO Accident & Emergency Department at Chase Farm Hospital. 

 

For not life-threatening medical emergencies, you can attend the Urgent Care Centres at North Middlesex hospital and Chase Farm hospital open from 9am till 9pm. 

 

For mental health emergencies you can call:

Barnet Residents: 0208 702 3456

Enfield Residents: 0208 702 4567

 

You could also attend the Walk-in Centre at Finchley Memorial Hospital, Granville Road, N12 OJE. 

 

When the surgery is closed and if it is a medical emergency that cannot wait untill the next day you could contact the emergency services by ringing the surgery number. The recorded message will give details for non-emergencies: call 1-1-1. 

 

For deaf people and those hard of hearing a text phone service is available from www.textrelay.org.

 

NHS 111 service

 

Call 111 when it's less urgent than 999

 

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

 

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

 

When to use it

 

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

 

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

 

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

 

How does it work?

 

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

 

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

 

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

 

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.



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