Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More



Arnos Grove Medical Centre
269 Bowes Road, New Southgate, London, N11 1BD

‘Help us to help you towards better health’ (Updated October 2015)
Tel: 0208 368 4455

Fax: 0208 368 4466

Other Important Information

 

Confidentiality

 

The practice operates a strict policy of patient confidentiality. We are registered under the Data Protection Act and are compliant with all current data guidance. You should therefore feel comfortable in disclosing any information that you think is important. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you, e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires consent.
  • When we have a duty to others e.g. in child protection cases ononymised patient sinformation will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

 

Reception and administation staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

 

Languages

 

If you are not a good English speaker, you may bring someone with you to translate for you, please do not ask your child to interpret for you as this is inappropriate. Alternatively ask at reception for translator services. If you would like this leaflet in a larger font size- please request at the reception or by phone and we can do this for you.

 

Equal Opportunities

 

All patients will be treated fairly on the basis of need and not on the basis of age, sex, race, religion, disability or sexual orientation.

 

Disabled Access

 

Our surgery has wheelchair access and disabled toilet facilities.

 

Access to your Medical Notes

 

You have a right to apply for access to your health records. There is a small fee to be paid beforehand. Requests can be made to the practice manager.

 

Violence Policy

 

The NHS operate a zero tolerance policy with regards to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threated physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 

How to Complain

 

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things go wrong resulting in a patient feeling that they havea genuine cause for complaint. If this is so, we would wish for the matter to be settled asquickly, and as amicably as possible.To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the Complaints Procedure from reception.

 

Sharing your Health Information

 

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you, e.g. from district nurses and hospitalservices.
  • To help you get other services e.g. from the social work department. This requires your consent.Updated on 09.05.14
  • When we have a duty to others e.g.in child protection cases anonymised patient information will also be used at local and national level to help the Health Boardand Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used is such a way, please let us know.Reception and administration staff require access to your medical records in order todo their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

We will only give your relatives, friends and carers information if you want us to. You may ask us to share your health record with agencies e.g. solicitors, insurance companies, we will only do this with your written consent, and you may ask to view this information before it is provided.

 

Summary Care Record

 

There is a new Central NHS Computer System called the Summary Care Record (SCR).The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medication and allergies. 

 

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’-SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

 

Your information will be extracted from practices such as ours and held on central NHSdatabases.

 

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of the NHS Staff wish to access your record, unless you are medically unable to do so.

 

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

 

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

 

For further information visit the HSCIC Website.

 

If you choose to opt out of the scheme, then you will need to complete a form and bringit along to the surgery.

 

Freedom of Information

 

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.


GP Website from Wiggly-Amps Ltd. | Total visitors:74549 | Disclaimer